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Statistics have shown that over 90% of your customers will not complain when they are dissatisfied, and often your staff may not inform you of the 10% who do complain.

Statistics further indicate that most of these customers will not only share their negative experience with up to 20 of their friends and family – they will also defect to your competition.

Considering that it costs five times more to attract a new customer than it does to keep an existing one, retaining your current customers is not only essential – it is the lifeblood of your business.

WiseShops insightful, objective reports will help prevent the loss of your most valuable asset: your hard-earned customers.

Frequenting your business as a typical customer, WiseShops skilled auditors/shoppers are specially selected and trained to identify issues that can be both complimentary and/or detrimental to your operation.

Our clear, well-written report of our findings is provided to you online in most cases within 24 of the mystery shop. You will get detailed insights you can act upon right away to improve customer service, and our data can also be used to pinpoint specific issues for staff training.


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